Philadelphia Landlord 24-Hour Fix Playbook

HCV (Section 8) Landlords, this quick-reference sheet lists common "emergency" deficiencies and immediate mitigation steps to meet HUD's 24-hour repair requirement in Philadelphia.

Act fast, document everything, and keep your property in compliance.

Common 24-Hour Emergency Deficiencies

The following issues typically require correction within 24 hours under HUD guidelines:

• No heat in winter months — Restore heat immediately, provide temporary heating if needed
• No running water — Check for shutoffs, broken pipes, or water main issues
• Sewage backup — Call a plumber immediately, mitigate health hazards
• Electrical hazards — Exposed wiring, sparking outlets — shut off power and call an electrician
• Gas leaks — Evacuate, call PGW, do not attempt repairs yourself
• Structural damage — Secure the area, document with photos, call a professional

Documentation Requirements

For each emergency repair:

1. Document the tenant's report (date, time, nature of issue)
2. Take before/after photos
3. Keep all receipts and work orders
4. Log the time of repair completion
5. Retain all communication with the tenant

This documentation protects you in case of PHA inspection or tenant dispute.